Forever on hold. And these are the people that is supposed to assist me in an accident.

This is a response to a phone call that goes into a message abyss. You hear the same message over and over and over and over, assuring you someone will answer, yet when you phone another number it says it is outside of business hours.

Not acceptable. Please check the bottom left corner of your website and the office details: if you will not answer after 17:00, kindly say so where it matters.

Kindly contact me re my policy.