Fallen another victim of Virseker

On the 3rd of April 2021, we were involved in an accident where a third party drove into the back of my car. I immediately made contact with Virserker, and my car was towed in. On the 5th April I was informed that my vehicle was standing at Proline-Autobody in Wynberg. I made contact again with Verseker following up on my claim, and trying to understand that if I stay in the West Rand, why was my car taken to Wynberg? At that stage Lizaan from Virserker could not answer me. There was a constant phoning and pleading of when would my claim be processed. Every time when I tried to phone her she would ask me stupid questions, on what they already have the answers to. Typically a strategy to delay time. We finally got to the point whereby the claim was approved 15/04/2012, but this did not mean that the repair of my car was going to start. After Proline-Autobody assessed the vehicle and logged their extras which the insurance assessor did not log, then only the repairs started on my vehicle, which was the 3rd May 2021. On the 7th May I was contacted by Minque from Proline-Autobody to advise that my car was ready for collection. All excited we rushed there only to find that it looked like my vehicle was repaired by a backyard mechanic. My boot was out of line, why they needed to take the boot off was beyond me as it was the bumper that had been damaged and not the boot. The bumper was poorly sprayed, with multiple chip marks, as well as it did not even align with the rest of the body of the car. Parts of the bumper seemed like it had been plastic welded, and just resprayed. The strut bar behind the bumper still had a dent in, as you could clearly feel it as u push on the bumper the whole bumper sinks in. This is the type of service I must expect from Virseker, and this is the type of quality service providers they use, that want to scavenge and prey on customers. The final reply I had received as to why my car was taken to Wynberg, a 1hrs drive from my house, was that they are VW specialists. If this is what you call a specialist then I don’t know what you call a back yard panelbeater. It is clear then, that Virserker and Proline-Autobody are in absolute kahoots to sny their customers. At this stage my vehicle is still standing with the panelbeater leaving me without a car yet again, for over a month now. Every time I had to phone in to speak to Lizaan, there was always 45 different excuses as to why she could not speak to me. “Virseker” just a better name for The same useless Auto and General Insurance. So please be wise and not be fooled by the name like I was