KB
Kanyana B
1 reviews | Active since Jul 2023
08 Apr 2025, 13:23
Failure to refund by Virseker
I have spent R40 airtime calling this business about the cancellation of my policy with them , one their employees gave me her email address and she is not responding to my email, i have sent them my bank details for them to refund me but my emails are just ignored, instead i receive emails and messages in a language that i dont understand the same reason that has led to me cancelling this policy. They have until to date failed to refund me or just confirming that they have received my email with the bank details for a refund.
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Replies (2)
Virseker's replyOfficial
08 Apr 2025, 13:31Goeie dag
Ons erken ontvangs van jou klagte en vra om verskoning vir enige ongerief wat aan jou veroorsaak is.
Ons span sal met jou in ****ak wees om jou bekommernisse te bespreek en hierdie saak sal so gou moontlik na die betrokke departement geëskaleer word.
Groete,
Die Virseker Span
Ons erken ontvangs van jou klagte en vra om verskoning vir enige ongerief wat aan jou veroorsaak is.
Ons span sal met jou in ****ak wees om jou bekommernisse te bespreek en hierdie saak sal so gou moontlik na die betrokke departement geëskaleer word.
Groete,
Die Virseker Span
Virseker's reply08 Apr 2025, 13:31
Official
Goeie dag
Ons erken ontvangs van jou klagte en vra om verskoning vir enige ongerief wat aan jou veroorsaak is.
Ons span sal met jou in ****ak wees om jou bekommernisse te bespreek en hierdie saak sal so gou moontlik na die betrokke departement geëskaleer word.
Groete,
Die Virseker Span
Ons erken ontvangs van jou klagte en vra om verskoning vir enige ongerief wat aan jou veroorsaak is.
Ons span sal met jou in ****ak wees om jou bekommernisse te bespreek en hierdie saak sal so gou moontlik na die betrokke departement geëskaleer word.
Groete,
Die Virseker Span
KB
Kanyana B's updateReviewer Update
10 Apr 2025, 13:34The issue was about failure by the company to refund me, they have only confirmed cancellation, I was also expecting the confirmation of the refund based on the emails I have been sending all along.
KB
Kanyana B's update10 Apr 2025, 13:34
Reviewer Update
The issue was about failure by the company to refund me, they have only confirmed cancellation, I was also expecting the confirmation of the refund based on the emails I have been sending all along.