Failed Service Delivery

Friendly people when taking a policy out however when it comes to an unfortunate event to claim then they fail dismally.

Absence of staff after a crisis is disappointing to say the least, excuses of staff that is not available either by mail or phone is shocking……… We are battling since October last year to have our matter settled. On 5 February 2024, we've requested information from Natasha Antonie, on 19 February 2024 I followed up per telephone, she promised to mail the information within thirty minutes. Two weeks down the line and nothing happened so I again followed up per mail. On 1 March 2024, part of the information was received - 8 March 2024 a follow up mail was once again sent. To date, NO RESPONSE. This is not the only failure of staff not responding to one’s correspondence or calls. Worst of it all is that while this happens we endure pain of the loss suffered…………. Sad to say the Virseker failed me!