Extremely Disappointing Service - Avoid This Insurance Company

I have never encountered such poor service from an insurance company in my life. It has been over 9 days since my accident, and despite sending multiple emails, documents, and following up consistently, I have received absolutely no clear response or guidance on the next steps. Communication has been shockingly slow, and there’s been no transparency about the status of my claim.

To make matters worse, I’ve been told I’m responsible for half of the repair costs despite no proper assessment being done on my vehicle, particularly the engine. The body damage was evaluated, but there’s been no clarity on the rest of the assessment. This lack of professionalism and accountability is incredibly frustrating and unfair.

The delay, poor communication, and lack of clear answers are truly unacceptable. I feel like I’m being held responsible for something that hasn’t been properly investigated or evaluated. It’s baffling how this company is still in business given how terrible their customer service is. I would advise anyone considering this company to think twice and avoid them at all costs.