Excessive yearly increase and lack of communication.

Initially, I was very impressed with Virseker. Their communication was excellent, and their premiums were competitive, often matching or exceeding the value offered by other insurers in the market. Based on this positive experience, I joined Virseker in June 2025 with a monthly premium of R1,129.87, which was within my budget.

However, when I received my revised policy schedule in April 2026, I was shocked to see that my premium had increased to R1,411.70. This represents an increase of R281.83, or 24.94%, which I consider excessive.

On 24 April 2026, I emailed Virseker to enquire about the increase. I received only an automated acknowledgement and no further response. In my email, I also explained that I reside in an area with poor cellphone reception and requested that I be contacted via email or WhatsApp before any telephone call so that I could move to an area with better reception. This request was ignored, and I received no communication regarding my query.

After receiving no response, I sent a follow-up email on 29 April 2026. On 4 May 2026, I received a reply stating that my email had been forwarded to Telesure Investment Holdings and that the matter had been referred to the relevant department, which would contact me. To date, I have received no further communication from Virseker or any representative of Telesure Investment Holdings.

As a result of the lack of response and engagement, I was left with no alternative but to obtain cover elsewhere and have since joined another insurer.

To add to my disappointment, I did not receive any acknowledgement or response to my cancellation email. Not even an automated response was sent to confirm receipt of my correspondence.

My unhappiness is therefore not only about the substantial premium increase, but more importantly about the complete lack of customer service, communication, and responsiveness shown throughout this process.