PE
Patricia E

1 reviews | Active since Mar 2013

06 Oct 2020, 14:33

Email address required please. You requested documents.

I have called them three times today and three times they have put the phone down on me. I left a message on the website where they return the call - Ons bel jou.

They say they will "Dankie vir jou ****akbesonderhede. Ons sal jou binnekort s***el!" This was early this morning and I am still waiting. To make matters worse they put the phone down when one calls. All I require at this time is an email address as they refuse to help when a client of theirs is struck down and unable to make his own phone calls. They are rude and insist on his signature. Now that I have a power of attorney signed I need the email address which does not appear on the website at all. Would be nice if they were more friendly and understanding but then none if us trust insurance companies anyway so they can be rude as despite everything we still need them.

I am asking that they call me and let me have the email address so this form can be sent to them and they can quote on adding a vehicle to a policy. Come on virseker, live up to your expectations.

0
Replies (2)
Virseker
Virseker's reply06 Oct 2020, 15:20
Official
Hi Patricia, 

Ons erken ontvangs van jou klagte. Een van ons diensverteenwoordigers sal jou terug s***el om jou klagte breedvoerig met jou bespreek.  Vriendelike Groete, Die Virseker Span. 
Virseker
Virseker's reply08 Oct 2020, 15:15
Official
Hi Patricia, 

Ons bevestig dat ons met jou in ****ak was en gehelp het om nie nodige veranderinge op die polis effektief te maak. 
Ons vra nederig om verskoning vir die ongerief wat hierdeur veroorsaak is, en sal die diensaspek op n interne basis aanspreek. 
Ons nooi jou uit om ons diens verteenwoordiger te s***el indien jy verdere hulp verlang. 
Weereens sterkte met die omstandighede waardeur julle gaan. Ons wens julle alles van die beste toe. 
Vriendelike Groete, 
Die Virseker Span.