Disgusting service on a 3rd party claim

<p>I lodged a 3 rd party motor vechile accident claim in February 2016 after being involved in a minor fendor bendor with another car in my town house complex. To date not an accecor was sent or any follow up done to resolve the claim for the persons whos car that was damaged in the minor accident. 3 months later after nothing has been done i am now being threatened by the person whos damage my insurance is suppose to cover. They will be opening a case against me at the SAPS. After I spoke to a consultant AGAIN today I still have no re asurance that the matter is being attended to. Can somebody please contact me and do something about this pathetic service!!! I am hearing terrible things about this company from people that use to be insured with them as well!!!</p>