Disappointed how they handled our claim

I would like to express my disappointment with how our recent claim was handled. We submitted photos of the accident to a company appointed by Virseker to digitally assess the damage. Two weeks later an assessor went out to the car at Renewit Bedfordview to assess the damage after we had to complain that the car was standing at Renewit without anything being done.

Thereafter Renewit fixed the car but did not replace the windscreen that was damaged as a result of the impact when the Taxi hit our car. According to the consultant at Virseker the assessor said it was not part of the accident damage. We paid an excess amount of R9 900. Do I seriously now have to submit a new claim and pay more excess. How fair is that to us because of the negligence of the assessor. If they looked at the photos submitted on 13 August, they would have noted that the windscreen cracked because of the impact of the accident.

I am really very, very disappointed on Virseker as an insurance company. Pathetic to say the least.