Daylight ******* and poor service

I contacted Virseker on 25 April 2025 to lodge a claim for a refrigerator that doesn't work. The claim was processed and I was not updated regularly. They undertook to have an outcome for me by 02 May 2025 and on this date they indicated that they would have an answer by 05 May 2025. I was the informed on 05 May 2025 that the cost of the new fridge would be R5400.00 and that I would have to pay in R4000.