Complaint Regarding Premium Increases and Unauthorized Changes to Policy

I am writing to formally express my dissatisfaction with the service I have received regarding my insurance policy. Since I first signed up, I have faced significant premium increases without sufficient justification, and more recently, unauthorized changes to my policy.

1. *Premium Increases*: I joined in July of 2020 with a premium of R160/month. - In May 2023, my premium increased from R388 to R485. - In May 2024, it went up further from R485 to R605. - After a minor relocation to a security complex just a few blocks away, the premium increased again to R701 in July 2024. These increases amount to over 20% each year, far exceeding inflation rates and without any claims being made on my part.

2. *Unauthorized Removal of the Wedding Ring*: When I first took out the policy, my wife's wedding ring was covered under specified items. However, it was later removed without any notification or authorization. Upon inquiring, I was informed that no record of the removal exists. To reinstate this coverage, I was told I would need to pay an additional R160 per month. This is entirely unacceptable as the removal was done without my consent or any form of communication.

3. *Failure to Respond*: I raised the issue about the wedding ring being removed three days ago, and to date, I have not received any communication from your side regarding this matter.

Two years ago, after a similar significant premium increase, I cancelled my policy with Virseker and moved to another insurer, but after receiving a call from Virseker promising to match the other offer, I decided to stay. I cannot continue this yearly process of renegotiating my premiums and facing constant hikes, especially when no claims have been made.

I urge you to resolve these issues: - Reinstate the wedding ring coverage without additional cost. - Reinstate SASRIA and all the other cover that I initially enjoyed that convinced me to use Virseker as my insurer. - Provide a clear explanation for the unreasonable premium increases. - Ensure I receive a response within a reasonable timeframe regarding my policy concerns.

Failure to address this will leave me with no choice but to explore alternatives and escalate this complaint to relevant consumer protection bodies.

I look forward to your prompt resolution.

Sincerely,