Claim NOT Paid due to Technicalities

I have been a client with Virseker for more than 2 years, my premiums are always paid on time, I have been a loyal paying customer for a long time. My first claim EVER made was when my house got broken into. My house was ransacked and of course i contacted my insurance company as there was quite a bit of damage and this is why people take out insurance and PAY them every month so we can have peace of mind knowing that 1 day when something does happen that you are covered. Anyways my parents are currently staying with us (Age 70) on this particular day my parents left the house to go to the shops and did not switch the alarm on. I know that this is stipulated in our agreement so I even went so far as to get a report for my security company proving that we ALWAYS use the alarm system so that they can please keep this in mind.<br> I was informed yesterday (3 weeks later) that they will not be paying out a single cent because the alarm was not switched on at that specific time. I find this to be quite petty and unfair and i feel like what am i paying for if this is the kind of service your receive from this company. I will not accept this as i feel done in and taken advantage of!!!!