Claim

This is a letter which I wrote to Verseker assurance and the ordeal that I have encountered with them, this letter was also sent to the head of Verseker but it was automatically blocked by their system.

---------- Forwarded message --------- From: Leon James <***> Date: Tue, Feb 22, 2022 at 11:43 AM Subject: Claim dispute To: <***>

To Whom It May Concern,

I am writing this letter about the recent service I'm receiving regarding my claim.

I have lodged a claim on the 26 Nov 2021 and up to date my claim is still pending or not resolved.Firstly car hire,when took out this policy telephonically I was told that I get car hire for 30 days which is on my policy but when I had the accident when through the Verseker's T&C on the internet and saw that their policy states that as long as my claim is active or as long as my car are being repaired I get car hire for that period. So I have asked the claim consultant who are handling my case when has your T&C been changed and why wasn't I been informed about changes and my policy not been updated to this regard because I have the car hire option, upon she rep**** that she would discuss this matter with her manager, got a non compliance on this regard.

Accident 26th Nov 2021 got car hire from 29th Nov 2021 up till the 28th Jan 2022 they said it was their fault they couldn't make a decision what's to happen with my car. On the 11th Jan 2022 they made a decision that my car is going to be repaired by a mechanic appointed by them on which I got a call from Glenton who was appointed by Verseker to attend to my car. I was told they are going to install a refurbished engine into my car and it will take at most 3 weeks to do the job at which point I have asked what was the warranty that I am going to get on this engine, upon which Glenton rep**** lifetime warranty. It has been almost 6 weeks and they are still busy with my car. The rented car has been returned on the 28th Jan 2022 because I was told if I keep it for much longer expenses will come from my pocket.

During this repair process I have been in contact with the panel shop where my car is being worked on and has been told that the mechanic is facing numerous problems which he has to look upon on information about what the problem might be on the internet, which brings up the question: is this a professional. I have made a suggestion that if he doesn't know what the problem is he should contact the BMW technical people or send the car to the BMW service station. This problem has been dealt with for a week and I was told that the mechanic eventually sorted out one of the problems.Know it raises questions about what else has been repaired on my car through the internet, I have brought this up with the dispute department but still non compliance from them. I am in George and my car is being repaired in Port Elizabeth which is +300km from me so all the information regarding my car's development is being done by phone. I am very skeptical now about the person who is repairing my car.

This has put a lot of strain on my family, especially the kids that need to be at school and my wife at work, and we are totally dependent on a second vehicle. If my car is going to be fixed before this dispute matters are attended to If possible would you please inform the Sunset Bodyworks(the company who is working on my car) to provide me with a written letter of warranty when handover of the vehicle, reason for that is because I' m in George if anything should happen to the vehicle I want to take my vehicle without hesitation to BMW George.

I trust that we can resolve the matter as quickly as possible.For further information I can be contacted telephonically. I look forward to hearing from you.

Yours faithfully.

Leon James