Business obtained due to false quote

<p>Sometime in March/early April I was approached by Virseker who asked if they could quote on my Short term insurance. I made it quite clear that I would only consider leaving my current Insurance company if they were able to offer me a significant decrease in my premiums.</p> <p>I then went through the tedious task of listing all the vechiles and who all the regular drivers were etc etc.</p> <p>I was completely upfront with the sales person, told him exactly what I was currently paying - all details were given and duelly recorded. A quote was then sent through to me and I decided due to the significant reduction in monthly premiums, I would move my business across to Virseker.</p> <p> </p> <p>Then last week Thursday I called into their call centre to find out about adding my daughters new car to the policy. A quote was given to me over the phone, one which was a lot more than what I am currently paying for any of the vechiles. I questioned the consultant further, using the example that even 'the Polo that my son drives that is insured with Virseker was not even that high" only to be told that my son was not listed as the regular driver and that if he were, the premium on his car would be +/- R600 more.</p> <p>I then sent an email straight away to their customer services questioning why my son had not been loaded as the regular driver when that is in fact the info I had suppp****.</p> <p>I received a phone call yesterday from the Sales person I had originally dealt with telling me that yes in fact he had captured my info incorrectly. He then proceeded to tell me he was going to put me through to someone at Virseker who would let me know what the best offer was they could give me.</p> <p> </p> <p>In a nut shell, since yesterday morning, I have spoken to another representetive and again to the sales person twice today. I am getting very tired of repeating myself.</p> <p> </p> <p>It is very simple - I am NOT prepared to pay 1 cent more than what I was originally quoted.</p> <p>That is what I was offered and therefore that is why I moved my business to Virseker.</p> <p>I expect Virseker to honour this fact. Make note that my son is the regular driver and not me.</p> <p>I am not interested in been told "they are looking at the best offer possible" !!</p> <p>The entire why that this matter is been handled is completely unprofessional & extremely irritating.</p> <p>Had I been quoted correctly, it is highly unlikely I would have moved my business.</p> <p>I have now lost out on all the tracking devices that were in my vechiles and had to pay to replace 2 of the windscreens when we moved across to you.</p> <p> </p> <p>Virseker understand - your sales representative was given the correct information & based on the quote received I moved my business across, however the actions of your sales representive are irresponsible and my business has been obtained *****uantly.</p>