Bunch of ****S!

What started off as a pleasant experience, ended up being filled with lies. Just to get my business.

It all started a few months back when I got contacted by Virseker for a quote. Everything went well until I asked them EXPLICITLY about accidental damage coverage on home contents. I made it painstakingly clear, MULTIPLE times that if they will only cover me for glass items under accidental, that I would not go ahead. I was told that I would be covered. I asked for it on black and white. I never heard back.

Forward a few months later and guess who comes 'a knocking again. Virseker. Again, same story and while speaking with Kirsten ****son (the sales guy), I went through the same story with him. MULTIPLE times and I was assured MULTIPLE times that I would be covered. I have him the benefit of the doubt and signed up.

Now, if it wasn't for the fact that their backend online SUCKS, I probably wouldn't have discovered the lie I was told upon signing up. So I phoned them to help me upload my Tracker doc (because you can't do it online and only through the APP) and LUCKILY I asked Hennie (who was very helpful if I'm honest, the same thing I asked the previous two clowns. "Am I covered for ALL accidental and NOT just for glass items". Hennie actually took the time to find out from his claims team and told me, "sorry you're only covered for glass items under accidental". He said he would get his manager to follow up and obviously that didn't happen.

I sent emails asking for feedback, silence. I sent an email to cancel and all I got back was a system generated document saying I cancelled.

What made me write this review is not the lying, but the fact that not a single person responsible had the decency to either email me or to call me. Pathetic!!

Lesson learned and here's a fair warning.

When dealing with Virseker, you VERSEKER need to make sure what you're signing up for. Oh and also understand that you're JUST another number to them. They don't care about you whatsoever.