Beyond disappointed

My car is insured with Virseker and I had a prior incident which was handled well and hassle free leaving me with a happy mindset towards Virseker , however my recent dealings left me very upset and disappointed towards them.

An additional insurance add on was sold to us (for dents and scratches) which seemed like a good thing to have, however little did anyone advise us of just how useless this would turn out to be.

I have minor dents on my vehicle which I can only assume was caused by other drivers opening their car doors against my car. The dates and time obviously unknown to me.

I recently scratched my bumper and thought this would actually be a perfect time to have my car repaired and have everything done - with this ADD ON that we have.

OKAY..... so it turns out that an incident needs to be reported within, which was not made clear when Virseker so eagerly sold this add on to us.

So tell me, please, who really notices every small dent immediately and jots down the date? Who really has the time to contact the insurance after every little dent? And with this happening so often (as my car is parked between other cars during the day), I will be on the phone with Virseker on a weekly basis reporting and claiming for dents spending more time on the phone and in the repair shop than anywhere else..... does that REALLY make sense at all?? How does this logically make sense at all??

So yes I am very disappointed in the outcome of this call I made and that its so easy to sell a product to a customer, take money every month, yet when the service is now needed I just get a shrug and a sorry your claim is declined.

Its unacceptable and disgusting to say the least that you can "*****" from your clients like this.