Bad Service - unprofessional

I could never understand why people said, don't get insurance for Virseker. My Mom is a pensioner. Age 76. Got into an accident on the 7th of August. After a lot of trauma from the accident, until today, nobody phoned us regarding this accident, we never heard anything. Until we googled Virseker to get an email address from the website, and mailed them. Very proudly an agent phoned and notified me very casually the car is being written off. I'm not sure if he thought this was professional. So i must tell my Mom, which gets a government pension, sorry Mom, they are writing your car off, and your suppose to buy another car with your small pension and R17k. We must try and fix it ourselves. My aunt bumped her car, virseker said because she is a pensioner, they give her the discount of her access payable. NONE of this was even mentioned to my Mother. I will make it my life's mission to tell everyone and warn everyone how Virseker treats pensioners, and how they might think its professional to give feedback this way. My mothers Life of travel ended the day we signed up with Virseker.