Bad service in Afrikaans.

Terrible service when I submitted a claim. Earlier this year I had lightning damage to my dstv system. The lnb was repaired and the system worked again until last week. The same technician who came to do the further repairs explained to me that this damage was also related to the previous lightning strike incident. I submitted a claim and explained to them as well as submitted a report from the technician. My claim was rejected without any explanation.