Bad service, cancelled policy, still took my money

on the 30th of Jan When our car broke down on N12 Sundra offramp on our way to a weekend away, we were standing on a dangerous place and i immediately informed the insurance, i had a querie about the rental vehicle and not 1 of the 4 people i spoke to could assist me m they kept transferring me to diff dept. after all the back and forth only to find out that my claim hadnt been registered on the system yet? then i had to call back again, because i was rudely cut off! they said they would send a tow in service from benoni, and would be approx 1 hour. benoni was less than 40km away! the tow in service called and sad well have to wait at least 2 hours as they werent sure exactly where we are. then i was told that they'll be taking us to benoni!!! how do they suppose i get home? anyway, on Monday i called in to cancel an insurance which could t help me, and still they deducted the feb premium! when i called to get reimbursed i was told that the system reflects that Feb premium wasn't deducted, but my bank statement proves it! went to bank they said they cant reverse! i wanted my money back. i will not recommend the use of virseker, also strongly to those driving to work and back.