BAD SERVICE

Good day.

I am very dissapointed in the bad service I got from Virseker. I submitted a claim for my laptop as my daughter spilled coffee over it. So spoke to the person on the phone and he informed me that it will be a claim on household insurance. Great everything was on the go, waited for the assesor and then i saw on my poilicy on the internet that my claim was rejected. Nobody phone me in this regard. So I phoned them and was told that water damage is not covered. But the guy I spoke to told me computer fall under Household. Now i here a laptop is not and I should have specified it. I was not informed about that nor on the schedule I received from Arno Schult does it say that or that water damaged is not covered. I left Hollard because of bad service and incompent people just to be greated with worse service. I am totaly *****ed now because I need a new Laptop to work on. The Laptop is worth R30000 but Virseker only want to give me R4500 because it is not specified. I will take this matter to the onbudsman also.

Regards Jaco vd Westhuizen Policy nr: ***