Bad service

My wife had an accident yesterday. I reported with the call centre to send a towing truck to collect the vehicle from the scene. After two hours and calls to the call centre we were still waiting for the towing truck to arrive. By that time it was already dark and very cold on a derelict road. Police advised me to contact a towing service from Parys (also a virseker vendor) I phoned and they immediately responded and got the vehicle loaded. From my first call to the call centre until we could leave the scene it took almost three hours (after we had to intervene). I don't even want to think about what could have happened if I could not get to the scene to support my wife.From our understanding the vehicle should be in Parys at the towing services premises, as that was the last arrangements made. During today when we registered the claim with the virseker consultants everyone were still under the impression that the vehicle was in Parys. I found out late today from the towing service that they were instructed (after everyone left the scene) to deliver the vehicle to Sasolburg. Wow, guess what, we did not even know where our property was taken.This is by far the worst service ever!!!