Bad Client Care

At first I thought that I was very lucky to be with VirSeker. A young guy was helping me and was beyond prompt with his responses. They also get you with their GatSak Bonus which included roadside assistance and so forth.

Today I followed up about money they needed to pay back to me, and the staff member was pretty rude to me. I was told that the payment WAS MADE on the 22nd of the month, just to later be told that they had told me the 22nd would have been the latest, but it could have been any time from the 18th of the month.

I find that their communication isn't clear and I still actually don't understand my policy fees as I was told one amount. My policy documents says one thing, the debit order that goes off is another amount etc