bad bad service

Ek edit dit so bietjie: Ek dink ons moet eers vir die insurance stuur.

To whom it may concern

I will be writing the review in English. I'm a proud Afrikaans person and support most of the Afrikaans companies out there out of pride, but damn, did I get a shock when I claimed at Virseker. I'm not impressed nor happy with the way they do things and the fact that they think the public is ******** (Virseker, this day and age we google everything and know the pricing of goods)

Let me begin my long sad story; I live out on a smallholding just outside Randburg. We have direct Eskom power, so from time to time we do have the load shedding, as everyone else. A few weeks ago, we got a power spike that hit the house this now damaged and destroyed some of my electronic appliances. No worries, I have household insurance. So I did what every so called well insured person will do and put a claim in for power spike for the following items:

Demon amp Surround speakers 60 " smart TV LG Fridge LG microwave LG blue ray DVD player

They were friendly and said they will send someone to collect and do an assessment. Now, this is where it all went wrong

1st of all they collect the items in a bakkie. I will not accept my goods that was taken for assessment to be "fixed" due to the manner and unprofessional way it was taken for assessment and possible damage due to this being just loaded onto a bakkie without any protection to the items

But a day later, we got the message that our claim is unsuccessful. The only thing they are willing to cover is the demon amp. The rest is wear and tear. Now I might not be the most intelligent person on the planet, but show me how you approve a amp for a power spike and the speakers TV and blue ray that was connected to the amp, is wear and tear. Nonsense! I'm in a senior technical position myself, this is plain *******!

The fridge and the microwave is also due to wear and tear in Afrikaans they calling it (sleitasie). I have had the TV for 4 months and the microwave for 3 months. Everything was working fine till the spike. Now, it is not working so no I do not accept it (I will go to the ombudsman or get legal advice)

Now they are clever and they sent me a card with the value of x on it for the approved demon amp. The specific model I have is discontinued so the next in line was the demon AVR1500N at a price of R13 000.00. A similar amp as what I paid for. But yet I only get paid out half the value, this is my amps value also so wrong in my eyes

Well hope you will all be vigilant when you insure with them (makes me sad to think a Afrikaans company will use the Afrikaans language to get and take hard working peoples money just like that)