AVOID VIRSEKER - RUN THE OTHER WAY

Wish I have checked hello peter before joining virseker. They are the worst company to deal with. Had 3 claims with them and with all 3 there were a issue on the type of cover we have - after listening to the calls they find it is is a mistake from their side. We moved to a new home and just our luck they broke in again. This happened on the 5th of November - untill now not resolved. One of the items was our deep freezer - in the mean time my father in law helped us to get a new freezer due to the fact that we are struggling with the insurance. Now the insurance after a month advises us that they will replace the deep freezer after my dad already bought us one. Explaining this , sending photos and delivery note - they say it is not acceptable. So now after a month of waiting they will replace and not payout. So ridiculous now we have 2 freezers???? I asked for all the phone calls from our previous claims to take it to the ombudsman but they avoid to send them to me. They are not helpful, do not treat their clients with respect and is very poorly trained in doing their work. So please think twice before joining them.they look for excuses around every corner not to pay claims. And then after all of this they want to push our premium from 200 and something to almost 800. WOW!!!!