Appalling service from Claimscard

The claim was finalised easy. However, the Claimscard was a disaster. You cannot get through to Claimscard as they don't answer their phones. It tells you on the line to hold, you get through to 2nd tier support just to be informed you need to dail the same number again. Who do they think pays for the mobile calls? Appalling service. Would not reccommend to anyone. It is a pain in the neck.