HN
Hendrik N
1 reviews | Active since Mar 2009
04 May 2026, 10:13
Another debit order off after cancellation of insurance
I have cancelled my insurance with Virseker end of March due to bad service on the claim side. I received emails confirming the cancellation of all products. Then on 29 March, 1 April and again 3 May, premiums are still went off.
When you phone, it takes about 15 mins to get through and the email responses suggest I speak to the Ombudsman. Then you wonder why I cancelled.
Helpful (0)
Replies (3)0
Replies (3)
Virseker's replyOfficial
04 May 2026, 10:15Goeie dag Hendrik,
Ons is jammer om hiervan te hoor en verstaan jou frustrasie.
Neem asseblief kennis dat ons hierna sal kyk en met terugvoer sal terugkom.
Vriendelike groete,
Die Virseker-span.
Ons is jammer om hiervan te hoor en verstaan jou frustrasie.
Neem asseblief kennis dat ons hierna sal kyk en met terugvoer sal terugkom.
Vriendelike groete,
Die Virseker-span.
Virseker's reply04 May 2026, 10:15
Official
Goeie dag Hendrik,
Ons is jammer om hiervan te hoor en verstaan jou frustrasie.
Neem asseblief kennis dat ons hierna sal kyk en met terugvoer sal terugkom.
Vriendelike groete,
Die Virseker-span.
Ons is jammer om hiervan te hoor en verstaan jou frustrasie.
Neem asseblief kennis dat ons hierna sal kyk en met terugvoer sal terugkom.
Vriendelike groete,
Die Virseker-span.
HN
Hendrik N's updateReviewer Update
01 Jun 2026, 07:52And so the ********** service from Virseker continues. Another month has come and gone, and the debit order has gone off again - that's now 3 months after I cancelled my policy.
As per the response above, I was promised feedback. And nothing happened. That is the reason for cancelling - they do nothing. No communication and no service.
When asking for a refund, I am told to take this up with the ombudsman.
As per the response above, I was promised feedback. And nothing happened. That is the reason for cancelling - they do nothing. No communication and no service.
When asking for a refund, I am told to take this up with the ombudsman.
HN
Hendrik N's update01 Jun 2026, 07:52
Reviewer Update
And so the ********** service from Virseker continues. Another month has come and gone, and the debit order has gone off again - that's now 3 months after I cancelled my policy.
As per the response above, I was promised feedback. And nothing happened. That is the reason for cancelling - they do nothing. No communication and no service.
When asking for a refund, I am told to take this up with the ombudsman.
As per the response above, I was promised feedback. And nothing happened. That is the reason for cancelling - they do nothing. No communication and no service.
When asking for a refund, I am told to take this up with the ombudsman.
Virseker's replyOfficial
01 Jun 2026, 08:07Goeie dag Hendrik,
Ons is jammer om te hoor dat die premie nog steeds verhaal is nadat u polis gekanselleer is en sal u klagte na die korrekte afdeling eskuleer om u te help.
Vriendelike groete,
Die Virseker span
Ons is jammer om te hoor dat die premie nog steeds verhaal is nadat u polis gekanselleer is en sal u klagte na die korrekte afdeling eskuleer om u te help.
Vriendelike groete,
Die Virseker span
Virseker's reply01 Jun 2026, 08:07
Official
Goeie dag Hendrik,
Ons is jammer om te hoor dat die premie nog steeds verhaal is nadat u polis gekanselleer is en sal u klagte na die korrekte afdeling eskuleer om u te help.
Vriendelike groete,
Die Virseker span
Ons is jammer om te hoor dat die premie nog steeds verhaal is nadat u polis gekanselleer is en sal u klagte na die korrekte afdeling eskuleer om u te help.
Vriendelike groete,
Die Virseker span