EL
Etienne L

1 reviews | Active since Dec 2014

06 Mar 2017, 20:41

Account amendment not reflecting on policy documentation

<p>I recently amended my work address of the vehicle I insured with Virseker. I was informed that the updated policy documentation would be emailed to me, but I have not received anything as of yet. I logged into the Virseker website to download my policy documentation and it still showed my old work address where I used to park. The new monthly premium, of which the lady informed me, does reflect however.</p> <p> </p> <p>The "call me back" feature of the website does not work. I logged multiple "call me backs" choosing different options and I am still waiting for someone to phone me.</p> <p> </p> <p>I would appreciate it if someone could confirm that the address has been updated successfuly and email me the updated documentation.</p>

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Replies (3)
Virseker
Virseker's reply07 Mar 2017, 08:02
Official

Ons erken ontvang van jou klagte.

Ons sal die saak ondersoek en jou voorsien van terugvoer gedurende die verloop van die dag.

Jammer vir die ongerief.

Groere,

Die Virseker Span.

Virseker
Virseker's reply07 Mar 2017, 15:20
Official

Terugvoer:

Ons het die nodige veranderings op jou polis aangebring en n nuwe polis dokument aan jou gestuur. Dankie vir jou geduld en ons vra om verskoning dat dit nie die eerste keer gedoen is nie, ons sal dit verder ondersoek en op n interne vlak aanspreek.

Ons is ook besig om te kyk na die internet en sal regmaak waar daar fout is.

Soos met Dorothy bespreek, jammer vir die ongerief wat veroorsaak is.

Groete,
Die Virseker Span.

Virseker
Virseker's reply08 Mar 2017, 12:52
Official

Ons waardeer jou terugvoer Etienne en is bly dat ons die saak spoedig opgelos het. Geniet die res van jou dag.

Groete,

Die Virseker Span.