Absolute Stressful and *********** Virseker Claim

I was involved in an accident with my car in a different province from my residential province. The person who took the call while I was on scene was great. From there nothing happened the way it was suppose to. There was a 13 day delay with the process of my claim. I had to get the previous confirmation letters of all my insurances myself as it was apparently not received by the insurance after request, which would've led to my claim being rejected. Further more there was a confusion where my car is at the Renew branch a week later, after I contacted and confirmed my car is at Renew Greenstone. It was a fight literally to get extension on the rental vehicle and have someone assisting me with all the delays and challenges. Everyone had a different story. Eventually I was told to call the complaint centre... 27 people later excluding the people at Renew it who I had to struggle with... I ended up sorting everything out myself as I had to call for updates myself. The call centre for complaints is USELESS and rude and treat you like you don't understand yourself. Thank you to the gentleman who took my details during my claim when I needed assistance on scene and Marilize who tried to assist once. An insurance I will not recommend to anyone!!!!