JS
Jennie S

1 reviews | Active since Jun 2010

08 Apr 2015, 14:48

Your contract date does not correspond with mind

I posted a complaint about Virgin Mobile as their service is absolutely useless. I did receive a call from a representative and he told me that our contract was taken out in August so we can only cancel on 22 July 2015 for 22 August 2015. I did not have my contract in front of me at the time of the call. The funny thing is, on my contract the date is 11 June 2013. So I am herewith giving notice to terminate this contract on 11 June 2015. I will be forwarding this complaint as well as my contract to the Consumer Commission should I receive any further charges after 11 June 2015. We have not been using this contract for the past couple of months as their reception is so bad the phone is more off than on. If you look at our statement you will see no calls have been made for months. I trust this matter will be resolved amicably.

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply08 Apr 2015, 16:58
Official
Hello Nosy,

Thank you for taking my call and raising your concerns.

We assure you that the acquired feedback and resolution will be provided to you in this regard.

As advised, a security check needs to be conducted before providing any information regarding an account.

Kindly refer to my email correspondence sent to the above mentioned email address.

I eagerly await your response.

Regards,
Customer Relations.