Yet another bad customer service experience

OK, yes it is me again- another upgrade due, yet another bad service.<br> Virgin mobile, why is it that your customer service really suck? There I was happy with the consultant I spoke to as he offered me hope that actually you do have good guys working for you. Then 3 days down the line I am yet waiting for him to revert back to me. I take my time and call your call centre to follow up to a waste of my time as i was told i will receive call back and guess what?? still waiting. Why cant you just your customer service right though?? I have been with you for the past 6 years and always complain about the same thing... will things ever get better though??? Customer feedback is very important to maintain relations... regardless of whether you have feedback or not just to let me know what is happening it would be really appreciated.<br> <br> Really concerned customer - who has stuck with your through bad network and bad customer service