Worst service EVER!!!!!!

Item: Virgin Mobile South Africa (Closed)
Rating: 1
Author: Louisa N

The absolute absolute worst. my phone was ****** on Saturday, they are unable to assist me with a sim swap, I have spoken to at least 6 agents already, who were meant to phone me this morning at 08:30.

I have been advised that virgin mobile no longer have shops that can assist me, I am now at the mercy of telephonic consultants.

I am now sitting without a working number, unable to do any work, and have children that are unable to get hold of me.

this is not acceptable service, I can't wait to move away from virgin mobile as no other service provider is this pathetic

Helpful (0)

Replies (2)

Virgin Mobile South Africa (Closed)'s replyOfficial

17 Aug 2020, 13:20

Hi Louisa,

Thank you for taking my call.

Please accept my sincere apologies for the inconvenience and delay caused.
I will be in contact with you later today to process the simswap as discussed.

Regards,
Londiwe

Virgin Mobile South Africa (Closed)'s reply17 Aug 2020, 13:20

Official

Virgin Mobile South Africa (Closed)'s replyOfficial

18 Aug 2020, 08:06

Hi Louisa,

I confirm that the simswap was processed and your number is working.

Regards,
Londiwe

Virgin Mobile South Africa (Closed)'s reply18 Aug 2020, 08:06

Official

Hi Louisa,

I confirm that the simswap was processed and your number is working.

Regards,
Londiwe