SB
Samantha B
1 reviews | Active since Feb 2015
12 Feb 2015, 09:37
Worst Service!!!
I reported my cellphone ****** to VM. I managed to block my number easily with no hassles. I have been due for an upgrade since early last year, but have carried on as a month to month basis. I asked them to please advise what Top Up packages are available and they said they were offline so couldn't assist me. I have tried calling the call centre. I called yesterday and held on for 15 minutes only to have my call dropped! I have sent emails requesting assistance and still nothing!<br> <br> I was part of a focus group that assisted VM a few months ago and i have always rated them very well. But after this poor service i will never assist them again!<br> <br> I expect someone to call me before COB today!
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Replies (1)
Virgin Mobile South Africa (Closed)'s replyOfficial
12 Feb 2015, 10:20Hello SBamber01,
Thank you for bringing this to our attention and our sincere apologies for the manner and overall service rendered to you!
I do confirm, contact was made with you and as discussed, our sales consultant will contact you shortly to perform an upgrade.
Thank for giving us an opportunity to intervene and we trust that the process followed was satisfactory to you.
Regards,
Customer Relations
Thank you for bringing this to our attention and our sincere apologies for the manner and overall service rendered to you!
I do confirm, contact was made with you and as discussed, our sales consultant will contact you shortly to perform an upgrade.
Thank for giving us an opportunity to intervene and we trust that the process followed was satisfactory to you.
Regards,
Customer Relations
Virgin Mobile South Africa (Closed)'s reply12 Feb 2015, 10:20
Official
Hello SBamber01,
Thank you for bringing this to our attention and our sincere apologies for the manner and overall service rendered to you!
I do confirm, contact was made with you and as discussed, our sales consultant will contact you shortly to perform an upgrade.
Thank for giving us an opportunity to intervene and we trust that the process followed was satisfactory to you.
Regards,
Customer Relations
Thank you for bringing this to our attention and our sincere apologies for the manner and overall service rendered to you!
I do confirm, contact was made with you and as discussed, our sales consultant will contact you shortly to perform an upgrade.
Thank for giving us an opportunity to intervene and we trust that the process followed was satisfactory to you.
Regards,
Customer Relations