What next

I am soooooo angry I could explode i have now for a week not been able to receive any calls. On Monday I was told I activated call barring on mu phone and told to deactivate it. Done.... Still nothing. Phoned again told they will escalate it to the Technical department. Tuesday still nothing so I phoned again. Told it has been flagged as urgent give them until 12:00. That time came and went nothing.

Today I phone again as it is STILL not working. Now I am asked what phone I have and what nrs etc. What difference does that now make. The phone was working perfectly until a week ago. Annnddd when did I port over. REALLY???? I HAVE BEEN WITH THE NETWORK FOR ALMOST 10 YEARS. You collect my money each month no problems there. I use my phone for work and NO ONE can call me. I am done. FIX THIS NOW!!!!!!!!