MC
Michael C

1 reviews | Active since Oct 2012

07 Aug 2017, 17:43

What is wrong with Virgin Mobile

<p>My Uncle has had a contract with Virgin Mobile for over 8 years. He is old and on pension. He has been due an upgrade since April 2017 but keeps getting told that they have no phones! He is not looking for any particular phone but they say they have no phones!!!</p> <p>surely this is a breach of contract.....</p>

0
Replies (5)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply08 Aug 2017, 17:51
Official

Hi Michael,

Thank you for raising your conerns with us.

We have contacted your uncle and arranged for a call back on thursday 10/08/2017 to have his contract upgaded.

Regards,

Londiwe

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply08 Aug 2017, 17:51
Official

Hi Michael,

Thank you for raising your concerns with us.

We have contacted your uncle and arranged for a call back on thursday 10/08/2017 to have his contract upgaded.

Regards,

Londiwe

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply08 Aug 2017, 17:51
Official

Hi Michael,

Thank you for raising your concerns with us.

We have contacted your uncle and arranged for a call back on thursday 10/08/2017 to have his contract upgraded.

Regards,

Londiwe

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply12 Aug 2017, 08:56
Official

Hi Michael,

We spoke to your uncle and assisted him with the upgrade. I trust that all is in order.

Regards,

Londiwe.

MC
Michael C's update12 Aug 2017, 09:28
Reviewer Update

Thank you for sorting it out so promptly.