1 reviews | Active since May 2016
What a disgusting service
<p>soo they declined my upgrade then this rude ill mannered consultant called me last Sunday. She kept talking about an upgrade 99 I had no idea what the hell she was taking about as I am in to pup 129 I kept asking her what is she on about what top up 99 is she blabbing about she did not answer just continued ranting and raving telling me she is the only correct consultant all the others ****. Hee banna if that was not enough I asked her why was I denied an upgrade on my topup account not the 99 that she was taking about she could not answer me she just went on discussing her own written speech which had nothing to do with me. I decided I can't take her cluelessness about my matter n hung up the phone wow the rude lady called me back even worse ranting than before I still asked her y was I declined she still could not answer I hung up the phone she then wrote a response about me talking her call n wrote some false story there just to get ratings. Well dear rude consultant I took ur call coz I thought u will be helpful not to force ur wrong ideas and information on me n as for ur response I did not agree to anything u preached n claimed I agreed I did not. U did not answer any of my questions u were talking about topup 99 I am on topup 129 so what the hell was wrong with u. U told me u will cancel my contract lala cancell all my two contracts with virgin mobile n let me go to a service provider that won't get consultants to talk rude to me n talk irrelevant stories</p>
Hi Anna-B
We are sorry to hear about the service your have received from Virgin Mobile.
Please provide us with your Virgin Mobile number/ ID number and we will assist you with your cancellation.
Kind Regards
Alicia
Hi Anna-B
We are sorry to hear about the service your have received from Virgin Mobile.
Please provide us with your Virgin Mobile number/ ID number and we will assist you with your cancellation.
Kind Regards
Alicia
