WE DON\T BEND OVER BACKWARDS "

I have been with Virgin for probably almost, if not 10 years.I have not upgraded my phone in the past 3/4 years, because when I went in to upgrade they were out of stock and were supposed to call me...which NEVER happened. I was happy with my Nokia so left it at that. As a Real Estate Agent I rely on my phone for my business. Many times I had my debit order return unpaid, but have always made an arrangement to pay during the month, which has always worked out well. My December comm was stopped on the last moment due to my client cancelling the deal. Arrangements were made for the debit to go off on the 28/12, which I couldn't meet. I explained my situation asking if they could run a double debit on the 15/01/16. This was all sorted but that same afternoon my phone was disconnected to making calls or sending messages. I called on the 30/12 & was told to call back on the 04/01 as there were no managers to assist. Called back twice on Mon and Tues and was told twice that a manager would call...still waiting. I owe then R1 045.00 and they have treated me so badly. They need to change their message stating they bend over backwards for their customers...that is *******!! Time to change!