Wat the hell

So i finally called like i was told some Lesego guy took my call. Then he asked to do verifications. He asked for my full names bank details as in debit date account type and bank name then he wanted to confirm employment. I asked him which one since i changed jobs since i joined virgin mobile. He said i must name all of them. I asked what kind of verification is that where i list all companies i worked for n he just pick one. He went on a rampage end of the call i made using my money he told me he wont activate the line. I tried calling Refilwe strange the call went to the same rude guy. Today the debit will go off n yet Lesego refused to activate my line