Wat the hell

My contract expired moons ago i called for an upgarde got told they dont have phones n are still looking for a supplier. That was not my problem as a paying customer but i gave them time. Months later still no call from them yet money is going off my account. I called n was told some guy from head office will contact me. A call i will regret ever taking. This guy was rude to the core telling its a take or leave it situation. I told him i do not wish to continue with a company that have such rude *****s on their payroll so i wanna cancel all my contract immediate effect to my surprise debit order still went off my account its been two months n still my money goes towards the salary of a guy that was rude to the core. If this is not theft i dont know what it is. Years back my upgrade went wrong n i told them the company is going nowhere slowly n look now they dont have phones n are being rude at customers forcing them to take their pathetic offer. Give me a phone or refund me every cent u took since my contract expired cancel the second contract coz i dont want ur rude staff calling me.