VMSA ROCKSTARS SUCKS (Call Centre)

<p>I need help urgently I have a Virgin Mobile contract</p> <p>I ran into some financial difficulties in January 2016 and February 2016</p> <p>However my account were paid in full all my arrears were settled at the end of March 2016</p> <p>On the 4th April I received a message Virgin Mobile regret to inform me that my sim will be blocked due to non payment. I immediately called them to find out what was happening as all payments were deducted from my account via debit order. The Agent asked me for Proof of payment e.g. bank statement</p> <p>Which I provided when I spoke to another call agent she promised to investigate and will get back to me</p> <p>Nothing happened I called again to find how far did they get in sorting my account another agent requested an earlier statement which I provided, every time i call I speak to a different agent at the end of April they deducted monies that were already deducted at the end of March and the current statement reflect all payments that went successfully and the ones that were unsuccessful</p> <p>However I went to my bank at this point i already got four statements from the bank as proof of payment and had the debit for443.68 x 2 = 887.36 reversed as the bank could see that the payments were deducted twice</p> <p>I do have all reference no’s REF: VRMM ***8 (MPHO) *** (KAGISO) REF: VRLR ***0 (LERATO) REF: VRSA ***8 (GUGULETHU) REF: VRSH ***5 (GUMBUSO)</p> <p>At this point i have no idea what to do now they query another amount R598 which the agent actually said went through.</p> <p>PS one of the agents actually said the she can see that I’ve been over billed (Gugulethu)</p> <p>Danzel Fisher ID no *** VMSA cell No: ***</p> <p> </p> <p> </p>