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Rupert O

1 reviews | Active since Sept 2010

12 May 2017, 07:45

Virign is Refusing to assist to solve my problem

<p>They are refusing to assist in fixing the problem that they caused, and have ****** my number, and the airtime I loaded on to the number, not knowing it was disconnected. Even though the nuber is still receiving messages. They are refusing to restore services to my number and will not refund my money for the airtime I bought.</p>

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Replies (3)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply12 May 2017, 08:09
Official

Hi Rupert ,

I have previously explained the reason why your number has been terminated .

I have also requested you to provide me with your alternative number via direct message .

Once I have received your number I will contact you to further explain the prepay termination process .

Regards

Rebecca

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply12 May 2017, 11:35
Official

Hi Rupert ,

Please note that I have attempted to contact you however your number merely rings and diverts to voice mail .

Please advise of the best suitable time for me to contact you again .

Regards

Rebecca

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply13 May 2017, 14:03
Official

Hi R Otto,

I have already responded to your email. Please refer to it for feedback.

Kind Regards

Alicia