RV
Rudolf V

1 reviews | Active since Mar 2012

04 Jul 2018, 13:13

virgin moble #MUST FALL

Sorry I can give this a negative star rating. Virgin Mobile stole 100MB and plus minus R121 from my account. Yesterday I loaded 50mb to check my emails. Even before I was able to check the mail, the data was gone, with in a minute. Phone Virgin and rapport it, something about their system down. Put another 50mb on, immediately data go and more than R20. Not even a minute. Phone them after my meeting. They will escalate it to technical. This morning I switch my data on, R50 gone. Phone virgin mobile, what is the old lame excuse, there are apps running in the back ground. Do virgin mobile think we are stupid? For more than 18months everything was working fine the apps was always running in the back ground. And then suddenly these apps start using extraordinary amounts of data at once. And in half a minute this apps take 50mb twice and more than R121. This is *****ing. I think virgin #MUST FALL....pathetic to say the lease....

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Replies (3)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply04 Jul 2018, 14:53
Official

Hi Rudolf,

Thank you for taking my call.

As discussed, I have loaded you with 50mb to test the data services and I will give you a call back around 4pm.

Regards,

Londiwe.

RV
Rudolf V's update04 Jul 2018, 16:41
Reviewer Update
Hi Londiwe, just like I explain the data get ******. 50mb gone and more of my money. I don't think virgin got a clue what is going on, on their network. And I did nor received my call back.
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply04 Jul 2018, 17:11
Official

Hi Rudolf,

Thank you for taking my call once again.

As discussed, you will be coming to the head office so that we can have a look at your device settings and better assist with the issue.

Regards,

Londiwe