RG
ROLAND G
1 reviews | Active since Jun 2015
17 Sept 2021, 10:02
Virgin Mobile utter disappointment
I have had a contract with Virgin Mobile for over 10yrs. Suddenly, the company decided that my contract is no longer useful to them and shut off my service. No warning, NO EXPLANATION!!!!! So when it doesnt suit the company and there's no money making out of the contract, they just discard a loyal customer who has never missed paying the account for over a decade! Sad facts about big business - very disappointed and would not recommend anyone to go to them as a service provider. What if I needed the phone for an emergency.....without notification I would be stranded
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Virgin Mobile South Africa (Closed)'s replyOfficial
17 Sept 2021, 17:03Hi Roland,
We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen and we will do our utmost to assist you with porting out. We urge you to contact the service provider of your choice and initiate the port in process, directly with them. Please take your ID and proof of residence no older than 3 months for rica.
They will provide you with a new sim card and the network provider must submit a port in request.
We will release the number as soon as we get the port request.
Sincerely,
Refilwe
We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen and we will do our utmost to assist you with porting out. We urge you to contact the service provider of your choice and initiate the port in process, directly with them. Please take your ID and proof of residence no older than 3 months for rica.
They will provide you with a new sim card and the network provider must submit a port in request.
We will release the number as soon as we get the port request.
Sincerely,
Refilwe
Virgin Mobile South Africa (Closed)'s reply17 Sept 2021, 17:03
Official
Hi Roland,
We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen and we will do our utmost to assist you with porting out. We urge you to contact the service provider of your choice and initiate the port in process, directly with them. Please take your ID and proof of residence no older than 3 months for rica.
They will provide you with a new sim card and the network provider must submit a port in request.
We will release the number as soon as we get the port request.
Sincerely,
Refilwe
We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen and we will do our utmost to assist you with porting out. We urge you to contact the service provider of your choice and initiate the port in process, directly with them. Please take your ID and proof of residence no older than 3 months for rica.
They will provide you with a new sim card and the network provider must submit a port in request.
We will release the number as soon as we get the port request.
Sincerely,
Refilwe