FH
FATHIMA H
1 reviews | Active since Apr 2014
12 May 2015, 11:33
Virgin Mobile takes my money!!!
My VirginMobile contract expired in Jan 2015. Yet, they still continue to debit my account. I asked for a refund, they will not refund me bcoz aparantly I was supposed to call them and tell them to not debit my account after my contract expired!! In addition they still tell me they going to run one more debit at the end of the month!! <br> <br> This is the worst service I have received. Especially that they have always received my monthly payment on time. When I asked the consultant Dumisani for a manager, he cut the call on me.. telling me to have a great day. .what a nerve!
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Virgin Mobile South Africa (Closed)'s replyOfficial
12 May 2015, 13:20Hello fathima.fams@,
Thank you for your taking my and we are truly sorry you opted to resort to the Hello Peter platform thus conveying your dissatisfaction.
I confirm, as for the poor service received, corrective measures were made thus to avoid such behaviour.
During our telephonic conversation, I've provided you with clarity on our cancellation process and our billing cycle thus your last invoice.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team
Thank you for your taking my and we are truly sorry you opted to resort to the Hello Peter platform thus conveying your dissatisfaction.
I confirm, as for the poor service received, corrective measures were made thus to avoid such behaviour.
During our telephonic conversation, I've provided you with clarity on our cancellation process and our billing cycle thus your last invoice.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team
Virgin Mobile South Africa (Closed)'s reply12 May 2015, 13:20
Official
Hello fathima.fams@,
Thank you for your taking my and we are truly sorry you opted to resort to the Hello Peter platform thus conveying your dissatisfaction.
I confirm, as for the poor service received, corrective measures were made thus to avoid such behaviour.
During our telephonic conversation, I've provided you with clarity on our cancellation process and our billing cycle thus your last invoice.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team
Thank you for your taking my and we are truly sorry you opted to resort to the Hello Peter platform thus conveying your dissatisfaction.
I confirm, as for the poor service received, corrective measures were made thus to avoid such behaviour.
During our telephonic conversation, I've provided you with clarity on our cancellation process and our billing cycle thus your last invoice.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team