VIRGIN MOBILE *****S MY AIRTIME

Sim card failed and I was told by customer service I could pay for new card. I had previously paid for new card becuase phone ******. I had to snip card to fit phone. Card failed 7 or 8 months later. I went to branch in Witbank Mall. Closed. None of the outlets suggested could supply my need. Customer service informed me I could buy starter pack at suggested retailers but none had micro-sim package. Purchased a starter pack and when I wanted to RICA my number I was told the number had been discontinued and all my money had been forfeited. BUNCH OF *******