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corne S

1 reviews | Active since Oct 2009

17 May 2018, 08:46

Virgin Mobile - Stay away!!!!!!!!!!!

I wanted to move over to virgin mobile from Vodacom and Cell C. THREE numbers/phones I wanted to convert to VM, because hey, Richard Branson and Virgin is all about customer service right? WRONG!!!!!!! The consultant sent the neccesary details to port my numbers in front of me. He said I MUST load airtime there and then to qualify for the perks.....OK... Nothing happened after a day or 2. Long story short I had to phone VM THREE TIMES and had to send them a mail. And today I had no choice as to cancel everything and ask for refund!! Now I must wait SEVEN days for MY money. If i will ever get it.... Best part of all is they have no clue as to why my request is just not being dealt with or why I am being treated like *******......... No THAT is the worst customer service I have ever received and that is even before I am a customer... Feeling sorry for the current customers of VM, you must be pulling your hair out!?!?

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Replies (4)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply17 May 2018, 09:59
Official

Hi Corne,

I tried to contact you twice but there was no answer.

Please refer to your email for feedback or if you need more clarity provide me with a suitable time to contact you.

Regards

Nandi

cS
corne S's update21 May 2018, 10:06
Reviewer Update
NOT SORTED OUT!!!!! Again a week later. You say the number has not been ported!! Cell C says the number has been ported!! In between your incompetence I am losing business and my temper!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
cS
corne S's update21 May 2018, 10:07
Reviewer Update
I have never expected Virgin to have such poor service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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corne S's update21 May 2018, 10:12
Reviewer Update
This is VERY VERY poor service!!!!!!!!!!!!!!!!!!!!!!!! Why cant I make calls on the Virgin sim?????????? You have both the SIM numbers that I tried to Port, So I am giving Virgin the LAST change to get me on board as a customer!!!!!!!! If you do not sort it out during today, then I will go back to Cell C..........!! So whats is going to be?!?!?!?! I dont have all day to chit-chat with you guys and try to become a customer, it is supposed to be the other way round................!!!!!!!!!!!!!!!!!!!!!!