LS
Lydia S

1 reviews | Active since Apr 2017

03 Apr 2017, 09:25

virgin mobile south africa WORST contract ever

<p>I have contracts with Vodacom MTN and Virgin Mobile. Virgin Mobile is the worst by far... It was taken out for my teenage son and i explained at the time that we needed it for data. We were given a open contract which I realised very quickly was a very bad idea. I went back the following month to say that this is a very big problem as the contract was costing double the amount i expected. They were basically not interested and said I was stuck with it for the next 24 months. I called their call centre and got the same answer.. they would not allow me to change the contract. Defeated, I waited patiently for 2 years and as the contract was taken out in April, phoned this morning to quickly cancel. 'I need to give 30 days notice' they say! Talk about adding insult to injury. Then, they will do their final debit in JUNE! because they need to load airtime again on 1 May. I don't want anymore airtime!!.. I just want to be free of this awful contract and 'couldn't care less' company. Besides that, you can't buy Virgin mobile airtime anywhere!... it's so inconvient. Big regrets!!!</p>

0
Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply03 Apr 2017, 10:35
Official

Hi hellolydia,

Thank you for your post.

I can not seem to get a hold of you.

As per our Terms and Conditions we require a 30 day noticed to be served for a cancellation.

As discussed with the Call Centre agent your contract will be cancelled on 03.05.2017 as you served notice from today. You will be invoiced for the airtime provided on 01.05.2017 which will be due on 01.06.2017. This will be your final debit provided that only your inclusive airtime be used.

We apologise for any frustration caused.

Kind Regards

Alicia