MB
Malcolm B
1 reviews | Active since Jul 2019
17 Sept 2021, 17:08
Virgin Mobile - Shocking customer service to loyal clients as they pull out of South Africa.....
Is anyone else insensed by the badly mismanaged pull out of Virgin Mobile in South Africa???? More especialy as they pulled forward the deadline from the end of the month to today. We only received the message yesterday that this was going to happen. The message was to inform us that we needed to port our virgin mobile numbers to a new service provider by 17h00 today... What is happening to those clients who cannot get to a service provider shop because they work??? In addition I had a large credit on my talk time which has gone plus they have billed us for September and their service terminated today. Shocking!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Virgin Mobile South Africa (Closed)'s replyOfficial
17 Sept 2021, 17:21Hi Malcolm,
Sms services are working and extended til tomorrow 5pm.
Please retry to submit port via sms again. We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen
Sincerely,
Refilwe
Sms services are working and extended til tomorrow 5pm.
Please retry to submit port via sms again. We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen
Sincerely,
Refilwe
Virgin Mobile South Africa (Closed)'s reply17 Sept 2021, 17:21
Official
Hi Malcolm,
Sms services are working and extended til tomorrow 5pm.
Please retry to submit port via sms again. We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen
Sincerely,
Refilwe
Sms services are working and extended til tomorrow 5pm.
Please retry to submit port via sms again. We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen
Sincerely,
Refilwe
MB
Malcolm B's updateReviewer Update
17 Sept 2021, 20:36 Dear Refilwe, thank you for your prompt response, which I truly appreciate. I can only imagine what you and your colleagues are having to deal with.
MB
Malcolm B's update17 Sept 2021, 20:36
Reviewer Update
Dear Refilwe, thank you for your prompt response, which I truly appreciate. I can only imagine what you and your colleagues are having to deal with.
Virgin Mobile South Africa (Closed)'s replyOfficial
18 Sept 2021, 09:02Thank you Malcolm , your number was successfully ported to Vodacom.
Have a great day further.
Sincerely,
Refilwe
Have a great day further.
Sincerely,
Refilwe
Virgin Mobile South Africa (Closed)'s reply18 Sept 2021, 09:02
Official
Thank you Malcolm , your number was successfully ported to Vodacom.
Have a great day further.
Sincerely,
Refilwe
Have a great day further.
Sincerely,
Refilwe
Virgin Mobile South Africa (Closed)'s replyOfficial
21 Sept 2021, 10:18Hi Malcolm,
Thank you for taking my call. As discussed, your wife's number was successfully ported to Vodacom yesterday.
Kind Regards,
Londiwe Shazi
Thank you for taking my call. As discussed, your wife's number was successfully ported to Vodacom yesterday.
Kind Regards,
Londiwe Shazi
Virgin Mobile South Africa (Closed)'s reply21 Sept 2021, 10:18
Official
Hi Malcolm,
Thank you for taking my call. As discussed, your wife's number was successfully ported to Vodacom yesterday.
Kind Regards,
Londiwe Shazi
Thank you for taking my call. As discussed, your wife's number was successfully ported to Vodacom yesterday.
Kind Regards,
Londiwe Shazi