1 reviews | Active since Jun 2016
Virgin mobile - Never Ever Again
<p> In 2012 my husband took out a Virgin m contract. His phone got ****** in 2014 so he decided to cancel his contract. He phoned the call centre and the person on the line confirmed the contract was settled and cancelled. About 3 weeks back my husband an I both received phone calls from ITC. They treated us like *********. We were told if we do not pay the outstanding amount of R1900,00 he will be blacklisted. How is this possible??? And disn't they make contact for 2 years. How in the world do you pay an account you dob't even know about. We didn't receive any accounts, other details or a letter from ITC. Is this even legal. Aren't there certain procedures that needs to be in place before you get handed over? I would love some info. </p>
Hi Wilna,
Thank you for bringing the matter to our attention .
Please send us a private reply with your contact number as well as the main account holders ID number .
Regards
Rebecca
Hi Wilna,
Thank you for bringing the matter to our attention .
Please send us a private reply with your contact number as well as the main account holders ID number .
Regards
Rebecca
It's now a week later Rebecca, still no reply back from your side. Once again a huge dissapointment. My husband has sent an email last week to your customer care email address. Guess what, surprise surprise no response. Worst service ever. Sorry, no my mistake. No service at all!!!!
It's now a week later Rebecca, still no reply back from your side. Once again a huge dissapointment. My husband has sent an email last week to your customer care email address. Guess what, surprise surprise no response. Worst service ever. Sorry, no my mistake. No service at all!!!!