Virgin Mobile Keeps bugging me
<p>Years ago can't remember if its 7 or 8 years ago, I got a contract from Virgin mobile over the phone. This contract included some free sms's and airtime if I remember correctly as I never received a hard copy of the contract. <br /> <br />They mailed me the phone and sim card. After activating the sim card and placing it in the phone, it showed that the sim has been ******. After several phone calls and trying to get it fixed, I just gave up and replaced the sim with a pay as you go sim from Mtn. So I could never use the sim although the payments went through all the time. <br /> <br />At some stage it stopped and I was fine with that due to the fact I could not use it. They never contacted me to say I'm in the rears or anything. <br /> <br />In 2013 I went under debt counselling after my divorce. Still not hearing anything from them, they were never on my debt counseling, because I did not know I owed them. <br /> <br />In 2014 I was declared medically unfit to work due to Bipolar depression and anxiety. I got paid out some money which I used to pay off all my debts to everyone I owed. If I had any idea I owed them I would have paid them right there and then. <br /> <br />In 2015 they phoned me and I explained what happened and they did not contact me again. <br /> <br />Now in 2017 I get phone calls from there debt collectors saying I owe them over a R1000. Why now? After all this time they only contacted me now and that for something I couldn't even use. I can't remember if it was paid up or not. I didn't even get any documents from them from the start. <br /> <br />Now I get paid R3500 per month. I'm waiting on my Vodacom accounts (mine and my children's) to expire this year so I can cancel them. I pay insurance and my rent and I have nothing left, not a cent. Everytime they phone I explain to them what happened and what is going on, but they keep bugging me. Phoning me every 3 days or so. It is now at the stage where I am rude to them when they phone. </p>
Hi henk-nortje,
Thank you for taking my call.
As discussed, I will investigate and provide you with feedback via email.
Kind Regards
Alicia
Hi henk-nortje,
Thank you for taking my call.
As discussed, I will investigate and provide you with feedback via email.
Kind Regards
Alicia
Hi Alicia,
As discussed, you would have informed me on the situation last week wednesday. I still have not heard anything from your side and they are still phoning me.
Regards,
Henk
Hi Alicia,
As discussed, you would have informed me on the situation last week wednesday. I still have not heard anything from your side and they are still phoning me.
Regards,
Henk
This is the help you get one phone call and promises and nothing else, I still get bugged from these people and I don'''t get any reply. I think I must take this to the news papers or something because this is getting ridiculous.
This is the help you get one phone call and promises and nothing else, I still get bugged from these people and I don'''t get any reply. I think I must take this to the news papers or something because this is getting ridiculous.
So this is how things are handled. I get one phone call with promises attached and then nothing else happens. This is ridiculous and I will strongly recommend against using virgin mobile for anything.
So this is how things are handled. I get one phone call with promises attached and then nothing else happens. This is ridiculous and I will strongly recommend against using virgin mobile for anything.
Hi henk-nortje,
Thank you for your response.
Please see email sent to you on 30.03.2017. I have resent the email again. Please ensure that we are not added as spam in your mail box.
Kind Regards
Alicia
Hi henk-nortje,
Thank you for your response.
Please see email sent to you on 30.03.2017. I have resent the email again. Please ensure that we are not added as spam in your mail box.
Kind Regards
Alicia
