1 reviews | Active since Mar 2017

27 Mar 2017, 12:57

Virgin Mobile Keeps bugging me

<p>Years ago can't remember if its 7 or 8 years ago, I got a contract from Virgin mobile over the phone. This contract included some free sms's and airtime if I remember correctly as I never received a hard copy of the contract. <br /> <br />They mailed me the phone and sim card. After activating the sim card and placing it in the phone, it showed that the sim has been ******. After several phone calls and trying to get it fixed, I just gave up and replaced the sim with a pay as you go sim from Mtn. So I could never use the sim although the payments went through all the time. <br /> <br />At some stage it stopped and I was fine with that due to the fact I could not use it. They never contacted me to say I'm in the rears or anything. <br /> <br />In 2013 I went under debt counselling after my divorce. Still not hearing anything from them, they were never on my debt counseling, because I did not know I owed them. <br /> <br />In 2014 I was declared medically unfit to work due to Bipolar depression and anxiety. I got paid out some money which I used to pay off all my debts to everyone I owed. If I had any idea I owed them I would have paid them right there and then. <br /> <br />In 2015 they phoned me and I explained what happened and they did not contact me again. <br /> <br />Now in 2017 I get phone calls from there debt collectors saying I owe them over a R1000. Why now? After all this time they only contacted me now and that for something I couldn't even use. I can't remember if it was paid up or not. I didn't even get any documents from them from the start. <br /> <br />Now I get paid R3500 per month. I'm waiting on my Vodacom accounts (mine and my children's) to expire this year so I can cancel them. I pay insurance and my rent and I have nothing left, not a cent. Everytime they phone I explain to them what happened and what is going on, but they keep bugging me. Phoning me every 3 days or so. It is now at the stage where I am rude to them when they phone. </p>

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Replies (5)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply27 Mar 2017, 14:49
Official

Hi henk-nortje,

Thank you for taking my call.

As discussed, I will investigate and provide you with feedback via email.

Kind Regards

Alicia

's update07 Apr 2017, 16:26
Reviewer Update

Hi Alicia,

As discussed, you would have informed me on the situation last week wednesday. I still have not heard anything from your side and they are still phoning me.

Regards,

Henk

's update21 Apr 2017, 15:57
Reviewer Update

This is the help you get one phone call and promises and nothing else, I still get bugged from these people and I don'''t get any reply. I think I must take this to the news papers or something because this is getting ridiculous.

's update21 Apr 2017, 16:04
Reviewer Update

So this is how things are handled. I get one phone call with promises attached and then nothing else happens. This is ridiculous and I will strongly recommend against using virgin mobile for anything.

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply23 Apr 2017, 16:16
Official

Hi henk-nortje,

Thank you for your response.

Please see email sent to you on 30.03.2017. I have resent the email again. Please ensure that we are not added as spam in your mail box.

Kind Regards

Alicia