VIRGIN MOBILE JHB CONTINUED DREADFUL SERVICE

Dear Peter<br> <br> I had a cellphone contract with Virgin mobile which term has lapsed in Oct 2014. The terminations department subsequently confirmed that the contract has been terminated and that the number no longer exists.I had since been in contact with the cancellations department to get my matter resolved as Virgin debited my account in Nov 2014,Dec 2014 & Jan 2015. In Nov 2014, I was advised by Siyabonga at Cancellations that Virgin will reimburse me for the month of Nov & Dec 2014. After several e-mail trail correspondence & several phone calls to Siyabonga, to date no refund has been made out to me. Yesterday morning, I sent another e-mail to Siyabonga hoping that he would call me back as he had promised to do so last week when I contacted him. I have been asked by Siyabonga not to do any reversals should Virgin debit my account as he will ensure that I get refunded soonest. <br> <br> I have totally run out of patience with this service provider! I have never breached they payment terms for 24 months and all I have ever got back from them is nothing but a disgraceful service. It has been an unpleasant 24 months with Virgin and all I need now is my money back!!!<br> <br> Thanks Peter